Privacy Policy
This Privacy Policy explains how Serene Holistic collects, uses, and protects your personal information when you visit our website or purchase our products.
Who we are
Serenewholistic is an online wellness brand offering herbal and natural products for general wellness, feminine care, and body support.
Information we collect
When you interact with our website, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Order details and purchase history
- Messages, reviews, or feedback submitted through the website
- Technical data such as IP address, browser type, and device information
We only collect information that is necessary to provide our services and improve your experience.
How we use your information
Your information may be used to:
- Process and deliver your orders
- Communicate with you about your purchases, deliveries, or inquiries
- Improve our products, services, and website functionality
- Send promotional messages, product updates, or special offers (where permitted)
- Display reviews, testimonials, or feedback related to our products for marketing and advertising purposes
- Prevent fraud, abuse, or unauthorized access
We do not use your data for purposes unrelated to our business operations.
Advertising & Marketing
We may use customer feedback, reviews, ratings, or comments submitted on our website or social media platforms for promotional and advertising purposes.
Any such use will not include sensitive personal information such as phone numbers, delivery addresses, or payment details.
We may also use anonymized or aggregated data to understand customer preferences and improve our marketing efforts.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Understand how visitors interact with our site
You may disable cookies in your browser settings; however, some features of the website may not function properly as a result.
Who we share your data with
We do not sell or rent your personal information.
Your data may be shared only with trusted third parties where necessary, including:
- Payment processors
- Delivery and logistics partners
- Website hosting and security providers
These parties are required to handle your data securely and only for the purpose of providing their services.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders and customer support obligations
- Maintain business and financial records
- Comply with legal or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
Data Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data, subject to legal obligations
Requests can be made by contacting us through the website.
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Where your data is processed
Customer information may be processed using secure third-party platforms for payments, website operations, and order management. These platforms comply with industry-standard security practices.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
Refunds and Returns
We are committed to providing high-quality wellness products and ensuring every order is handled with care. Please read this policy carefully before placing an order.
Due to the sensitive and consumable nature of our products, we operate a strict no-refund and no-return policy once an order has been confirmed and processed.
No Returns or Exchanges
For hygiene, safety, and quality control reasons, all sales are final. We do not accept returns or exchanges for any products once they have left our facility, regardless of whether the product has been opened or unused.
No Refunds after Order Processing
Once an order has been placed and successfully processed:
- Refunds are not available
- Order cancellations are not permitted
- Exchanges are not permitted
This policy applies to all products sold on our website.
Incorrect or Damaged Orders
If you receive:
- An incorrect product, or
- A product that is damaged upon delivery
Please contact us within 24 hours of receiving your order, providing clear photos and your order details. We will review the issue and take appropriate action where applicable.
Please note that issues caused by third-party courier services are outside our direct control, but we will assist where possible.
Shipping and Delivery
Orders are processed after confirmation and dispatched via GIG Logistics or Fez Delivery. Delivery typically takes 3–7 working days after your order has been confirmed and shipped.
Please note that delivery may take longer than expected, especially for customers located in remote or hard-to-reach areas. Any delays caused by the courier services are beyond our control.
Frequently Asked Questions
Below are answers to some of the most common questions about our products and delivery process. If you need further clarification, feel free to contact us before placing your order.
Do your products have side effects?
Our products are made from natural ingredients and generally have minimal to no side effects. However, if you are allergic to any specific herb or ingredient, we advise reviewing the product ingredients carefully before use.
If you have underlying health conditions or concerns, consult a healthcare professional before use.
Can your products be taken alongside orthodox (conventional) medicine?
Yes, our products can generally be taken alongside orthodox medicine. However, if your doctor has advised otherwise or you are on a specific treatment plan, please follow your doctor’s guidance.
What is the shelf life of your products?
The shelf life of our products is one (1) year from the date of production when stored properly in a cool, dry place away from direct sunlight.
What are your delivery days and timelines?
Orders are processed and dispatched weekly.
Deliveries outside Rivers State are dispatched every Thursday.
Delivery via GIG Logistics (GIGL) typically takes 3–7 working days after dispatch.
Fez Delivery may take longer, especially for customers in remote or hard-to-reach areas.
Delivery timelines may vary depending on location and courier operations.
How long will it take for the products to work
Results may vary from person to person, as every body responds differently. While some users may notice changes earlier, significant results are typically observed within 21 days when the product is used consistently as directed.